Shipping

How do you ship items and what is the cost?

UK Shipping

We offer free shipping on all orders over £50 to a single address within the UK.

Within the UK all items are shipped using Royal Mail Signed for 1st Class or Royal Mail Special Delivery.  As a signature is required it may be more convenient for your purchases to be delivered to your work address.

The cost of postage is calculated on the weight of your total order (including estimated packaging) and for that reason will be shown at point of payment.

International Shipping

We ship internationally using Royal Mail International Tracked and Signed (for destinations where this is unavailable, we ship using Royal Mail International Signed).  Royal Mail aims to deliver to Western Europe within 3 to 5 working days from posting and worldwide within 5 to 7 working days from posting.

The cost of postage is calculated on the weight of your total order (including estimated packaging) and for that reason will be shown at point of payment.  

If your address is outside the UK, you may be subject to import duties and taxes which are charged when goods reach your country.  You must meet any such charges for customs clearance.  Otterley & Hester cannot be held responsible for these charges.  We suggest that  you contact your local customs and Excise Office for further information.

If the postage for your country is not shown at checkout, please contact us and we will check and confirm the cost.

PO Boxes

Please note that as a signature is required, we do not ship to PO Boxes.

How quickly do you dispatch items?

We aim to ship all items within 2 working days of the order being placed. If your order is particularly urgent, please let us know by email (customerservices@otterleyandhester.co.uk) and we will try to expedite your order.